Return and Refund Policy

We want you to be satisfied with your COOL! purchase. If your order arrives damaged, you receive the wrong product, or something simply isn’t right, our team is here to help.

Return Eligibility

Damaged, Defective or Quality Issues
Products that arrive damaged, defective, leaking, contaminated, or with a packaging or seal failure may be reported within 60 days of delivery.

Wrong Item or Order Error
If we shipped the wrong product or made an error while fulfilling your order, please contact us within 60 days of delivery.

Unopened & Unused Returns
Changed your mind? Unopened and unused products in their original packaging may be returned within 30 days of delivery.

Duplicate or Accidental Orders
Duplicate or accidentally placed orders may be eligible for return when you contact us within 30 days of delivery.

Return Conditions

For returns that are not related to a defect, damage, quality issue, or shipping error, the product must:

• Be unopened and unused
• Remain in its original packaging
• Be returned within the applicable return window
• Include valid proof of purchase or your COOL! order number
• Be within any applicable printed expiration or best-by date

Products with verified defects, damage, contamination, or shipping errors may be accepted even if the package has been opened, provided the issue is reported within the applicable return window.

Refunds

Refunds are issued to the original method of payment once the return has been received and inspected.

Verified defect or damage claims may qualify for an immediate refund.

Please allow 5–10 business days after we receive your return for processing.

Original shipping charges are refundable only when the return is due to our error, including damaged or defective products, incorrect items, or verified product quality issues.

Non-Returnable Items

Returns cannot be accepted for:

• Products purchased from unauthorized third-party retailers or resellers
• Requests made outside the applicable return window without a valid defect claim
• Opened or used products returned because you changed your mind
• Returns sent without a valid Return Authorization (RA) number
• Gift cards, promotional products, or clearance/closeout products unless defective

Start a Return

To request a return, contact COOL! Customer Care at (888) 776-2242.

Please have your order number and product name available. Our team will review your request and, if approved, issue a Return Authorization (RA) number along with instructions for completing your return.

Returns sent without prior authorization may not be accepted.